Posts Tagged ‘eCommerce Cybercrime Holiday 2009’

Safe Cyber Shopping Suggestions for Consumers

by FireHost Evangelist on November 19th, 2009

CSA_03As consumers proceed full force into the online shopping season, it’s important to remember that good-hearted, upstanding citizens won’t be the only ones filling their shopping cart. As cybercriminals prepare to trade massive scores of PII (personally identifiable information) for cash in the “Underground Economy”, it’s important you recognize the risks and take steps necessary to protect your identity.

Symantec’s report on cybercrime reveals the volume and lucrativeness of identity theft.

  • Credit cards, the hottest commodity, account for nearly 33% of all illegal transactions and produce approximately $5.3 billion in revenue each year. Credit card numbers fetch between $0.10 to $25 per card, so compromising as many accounts as possible motivates thieves in this category.
  • Stolen financial accounts, the next most lucrative target, produce approximately $1.7 billion in revenue (20% of the total volume). Historically, stolen bank accounts have carried an average balance of $40,000 and sold for $10 and $1,000 each.

Crafty, sneaky, and increasingly sophisticated hacker techniques make it difficult to detect schemes, but (re)educating yourself on the risks and acting on protective measures will help prevent identity theft from ruining your holiday season.

#1 Check Statements Daily and Monitor Credit – Review transactions flowing thru your bank and credit card accounts daily. Detecting and reporting fraud or identify theft fast will “stop the bleeding” and increase the chances for a complete financial recovery. Federal law provides consumers one free copy of their credit report (from each of the reporting bureaus) every year. Toward the end of the middle or end of the holiday shopping season may be a strategic time to exercise your right. Contact Experian, TransUnion, and Equifax annually.

#2 Implement Password Confidentiality and Strength – Stolen passwords contribute a great deal to identity theft and security breaches taking place online. Password security seems so simple and obvious, but the recent incident with Hotmail shows that consumers are not following basic guidelines for safety and much work and education remains to be done. So, here are the top password guidelines (AGAIN!)

  • Don’t share your password with anyone.
  • Change passwords often.
  • Set a different, strong password for every website you visit. For example, Twitter should not have the same PW as your bank account or email, etc.
  • Strong passwords include 8 characters and a mix of symbols, numbers and letters.
  • Finally, a service like One Password can help make the task of implementing good password safety more manageable.

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Everyone is Excited for CyberMonday – Your Vendors, Your Customers, and Hackers

by FireHost Evangelist on November 14th, 2009

eCommerce SecurityLess than 20 days until CyberMonday. Your warehouse is full. Your shipper is standing by. But have you considered what will happen at your website after a flood of qualified buyers click on the irresistible and precisely worded ad for your product or service? Now (not then) is the time to find out if your website can take the heat that CyberMonday will dish out.

The Yahoo! Network Insights team reveals that eCommerce retailers see a 73% increase in online conversions on the Monday following Thanksgiving (compared to the average shopping day in November). This means when consumers open their wallet on 11/30, they will be ready to buy.

You’ve got one shot, one day to win their holiday business, and you need to be totally sure your customers’ data is completely secure, as hackers are just waiting to steal all of those juicy credit card numbers from the thousands of people coming to your site that day.

So how can you improve user experience and conversion for your eCommerce Web site on high traffic days like CyberMonday while ensuring their security? Creative elements aside, there a many technical intricacies that help make your Web site stand out online and stay secure.

Load times, load times, load times. When your Web server is underpowered, pages load slowly and can even fail making it appear that your Web site is down. If your Web site appears to be on the fritz, consumers a) won’t have the patience to wait on you to get it figured out or b) will lose faith in your ability to process orders successfully.

A Web site on the fritz raises questions in consumers minds and decreases the likelihood that they’ll hand over their hard earned money. Was my order received? Is this Web site capable of protecting my PII (personally identifiable information)? Could someone steal my credit card number? And you know what? These are totally legitimate fears. Hacker activity in the last year has increased drastically, and your buyers know it.

Nestling your precious eCommerce Web site in a reliable, High Availability hosting environment and deploying a content delivery network capable of quickly serving up all your high-quality product shots, video customer testimonials, and other heavy media files can help prevent the situation from ever becoming a concern.

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Cyber Shopping Awareness and Preparedness for 2009

by FireHost Evangelist on November 9th, 2009

CSA_01Tis the season for shopping, travel, food, and family. Unlike holiday seasons of past, planning and performing these activities will involve the web. Booking travel online. Searching for great buys, and purchasing gifts for your family, friends, and clients. Discovering the best recipes and party ideas to ensure your holiday gathering is memorable. When you sit back to think about it, eCommerce is infiltrating our shopping lives, and for good reason.

  • eCommerce websites never close.
  • You can easily compare prices from multiple sellers.
  • No lines, crowded parking lots, or germs (H1N1).

All these benefits mean more and more people (of all ages and economic conditions) will be shopping online during the holidays in 2009 – enough to generate an estimated $156 Billion in sales. (Online shopping represents 36% of sales expected from all channels this winter according to the National Retail Federation.)

That’s music to the ears of cyberthieves. Like retailers, hackers are going into their busy season. The influx of shoppers using eCommerce websites over the next several weeks means that there are more cyber crime victims upon whom to prey.

Even if cybercriminals can only maintain conversion rates for malware (Trojans, rootkits, spyware, zero-day exploits, keyloggers, and viruses) and phishing attempts (spam), the voluminous spike in traffic means they will increase their earnings. Cyber thieves know that unpredictable traffic patterns and spikes can make it difficult to detect a security breach meaning hacks carried out during the holidays may go overlooked for a longer period of time.

So that’s that backdrop in front of which a secure web hosting provider views holiday 2009, and we’re up for the challenge.

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