An actual FireVault support ticket inspired this post.
Last week, one of our FireVault customers requested help restoring a backup. We replied promptly with detailed instructions on the restore procedure and extended an offer for screen share support in case he had any trouble following the steps.
His reply: “I have to restore 40GB. I’m backing up through the web on a T1, and this will take days. I need my files ASAP!”
Because FireHost owns the network infrastructure, FireVault has the power and flexibility to offer all customers multiple restore options. In addition to a web-based restore and restore over FTP, we can restore your entire backup to a transfer drive (USB) and deliver the files to you anywhere in under 24 hours.
Hosting and backup companies that rely on Amazon S3 or other cloud storage options can’t compete. They are limited to the speed of web-based downloads because they can not directly access the hardware environment where your data resides.
Restore procedures and the speed at which you can retrieve your data are a critical components to consider when evaluating your offsite backup provider. Most high-end online backup solutions adhere to best practices for taking your data offsite, but the key to keeping customers happy for a lifetime lies in the ease with which they can complete the restore in a crisis.
You need a backup provider who can do all of the following:
- Provide unthrottled bandwidth for backup AND restore
- Provide the option to seed your initial backup locally
- Replicate your backup to another facility more than 1000 miles away from the primary data center
- Perform a local restore to disk and deliver your files within hours
Don’t wait until you have a data disaster to find out about your hosting company’s restore limitations. Learn about FireVault’s online backup solution now.
This entry was posted on Saturday, November 1st, 2008 at 3:33 pm and is filed under Online Backup. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
