Archive for 2010
by FireHost Evangelist on December 2nd, 2010
The Facts
On Thursday, December 2nd at approximately 3:53PM CDT, the utility provider for our primary datacenter provider (PLTXCO) experienced a power surge. The surge caused the primary power distribution unit (PDU) at PLTXCO to fail. At that time, the secondary PDU became overloaded resulting in a full power outage for this facility.
The primary PDU was replaced and power restored at 4:07PM CDT. The first services came back online five (5) minutes later. All FireHost customer servers are set to boot from a hard shutdown in disk check mode. Booting in disc check mode requires extra time to start your services, but this extra step helps reduce the risk of data loss. This process took just under an hour, and the last customer’s service was restored at 5:06PM CDT.
Our Position
To say that we are sorry for the inconvenience this has caused you is an understatement. We realize that this type of outage is inexcusable to you or any hosting customer, and we hope you believe that our team did (and is continuing to do) a world-class job responding to the situation technically, and to your direct inquiries.
The Future
We are implementing changes to help ensure this type of situation does not cause an interruption to you again. We will provide details of the coming changes as the plan is finalized.
UPDATE: We’re pleased to announce our expansion into a new data center facility. This expansion will benefit all current and future FireHost customers. Read all about it here.
Posted in: FireHost Alerts | No Comments »
by FireHost Evangelist on October 20th, 2010
International, national, and even local considerations shape IT Security policies for the whole industry. However, as security and information technology professionals, it’s often difficult to find time to step away from our desks and really evaluate the scope of the ever-changing environment in which we operate. SecureWorld events provide the perfect opportunity to do just that.
With events across the nation, SecureWorld Expositions provide the platform and venue for leaders and “doers” in information technology and security to collaborate and make strides toward the end goal of comprehensive, globally unified security policies. All while earning 16 CPE credits that may be applied to your CISSP.
Chris Davis, Director of Security and Compliance at FireHost will be part of an industry panel attacking the difficult issue of Effective Compliance Management in Today’s Workplace. The best security minds from ArcSight, Shavlik, and Tripwire will participate in the hour long conversation scheduled for November 3rd in Dallas as well.
FireHost is proud to help lead an event that provides such broad reach on a global topic, and we invite you to use discount code “FIREDAL10″ when registering to receive a significant savings off the published rates. If you can’t make it to Dallas next month, perhaps one of SecureWorld Expo‘s future events will fit your schedule.
Follow Dallas SWE on Twitter.
Tags: secure managed hosting, Secure World Expo Dallas, SecureWorld Expo 2010, SWE Dallas
Posted in: FireHost News, Security | No Comments »
by FireHost Evangelist on October 8th, 2010
This month, FireHost will participate in SpiceWorld 2010 – Where IT All Comes Together.
Chris Davis, Director of Security and Compliance at FireHost will present “Open Source Powered Websites: Protect Your Enterprise and Yourself”, but that’s just one example of the great topics to be covered. The educational event is jam-packed with speakers and workshops all committed to helping you become a better IT professional.
Over the course of two days, you will:
- Learn new & advanced tools that will help you in your IT trenches.
- Explore industry trends & IT vendor solutions that will simplify your job.
- Take home practical IT tips, IT best practices & how-to’s from your peers.
We’re proud, Gold sponsors of the event, and we are honored to be hosting it alongside other esteemed participants like Dell, CDW, VMware, and others.
SpiceWorld 2010 kicks off on Wednesday, October 20th at Austin’s Speakeasy (featuring one of the city’s best views of downtown). Please join us that evening and for the whole conference. We’d love to learn more about what you do and introduce you to how Secure Servers can help solve some of your IT pains.
Come see us in Austin TX!
Follow Spiceworks in Twitter.
Tags: Information Technology Tradeshow, IT Conference, Secure Cloud Hosting, Spiceworks, SpiceWorld 2010
Posted in: FireHost News, Security | No Comments »
by FireHost Evangelist on September 14th, 2010
Effective today, all FireHost customers on Secure Servers virtualized with VMWare will have even more visibility into and control over your hosting environment. Now, you can see several, key performance indicators for each secure server individually and in real time:
- How much storage space is being used.
- How much memory is being used.
- If you have enough processor power provisioned to meet your traffic flow and web application objectives.
In addition to viewing server resources, you can now reboot and shutdown/startup your Secure Server autonomously, without contacting our support engineers. This feature in particular gives Account Administrators and Technical Contacts the power to restart a server if it’s non-responsive for any reason and facilitate software upgrades on your own schedule.
With the enhancements live today, you can store custom comments and instructions for each Secure Server too. Customers can use this to communicate internally when several developers or technical administrators are present, and FireHost support engineers will be able to reference the instructions you enter any time they’re working on your environment.
(more…)
Tags: Hosting Resources, Scalable Managed Hosting, secure servers, Virtualization, VMWare
Posted in: Cloud Hosting, Technology | No Comments »
by FireHost Evangelist on August 11th, 2010
We are!
SXSW Interactive is a “must attend” event for developers, designers, web marketers, and anyone else who does business online. Last year, almost 40,000 registered to attend, and 2011 is projected to be even bigger. The schedule reveals numerous opportunities for attendees to interact with the brightest minds in emerging technology. Networking events. Speaking events. Live music. A tradeshow. SXSW covers the whole gamut.
FireHost is vying for a speaker placement, and we need your help getting picked. If you’re planning to attend SXSW and have concerns about the security and integrity of your personal or corporate identity online, cast your vote for our presentation at Panelpicker.sxsw.com.
Our proposed topic answers the questions:
- How is the security landscape changing online?
- Is building a corporate blog on and open source platform like WordPress safe?
- How could some of the devastating hacks like TechCrunch have been avoided?
- How do I find security vulnerabilities in my web application?
- What role does secure web hosting play in keeping my site safe?
- What are the most common developer mistakes that lead to cybercrime in open source?
Read the full synopsis and cast your vote at Panelpicker.sxsw.com.
We’ll see you in Austin.
Tags: Hosting for Open Source Applications, protect open source applications, Secure Cloud Hosting, SXSW 2011, SXSW Austin Texas
Posted in: FireHost News | No Comments »
